Frequently Asked Question
Printer has stopped printing
Last Updated 9 years ago
Symptoms:
A printer has stopped printing anything for anyone that sends jobs to it.
Cause:
There can be many things that can cause this, network issues, hardware issues, driver issues, etc. Please don't attempt to send your jobs to the printer over and over again, because once things clear up all those repeated jobs will come through wasting paper, toner, and time.
Fix:
The first thing you can try is to restart the printer. You do this by turning the main power off and back on with the button or switch on the printer.
Results:
Often a restart will fix minor glitches that have hung up a printer. If this doesn't do the trick, please create a Print & Fax Support ticket so we can look further into the issue.
A printer has stopped printing anything for anyone that sends jobs to it.
Cause:
There can be many things that can cause this, network issues, hardware issues, driver issues, etc. Please don't attempt to send your jobs to the printer over and over again, because once things clear up all those repeated jobs will come through wasting paper, toner, and time.
Fix:
The first thing you can try is to restart the printer. You do this by turning the main power off and back on with the button or switch on the printer.
Results:
Often a restart will fix minor glitches that have hung up a printer. If this doesn't do the trick, please create a Print & Fax Support ticket so we can look further into the issue.