LBJI Help Desk

Click on the category to browse FAQs.

Allscripts (2)

For issues and help with Allscripts.

How do I restore appointment reminders for a patient that has opted out of them?

Patient claims they're not receiving text alerts for appointments.
Computer Problems (3)

Solutions for common problems with computer workstations and laptops.

I have no Internet, no Exscribe, no Allscripts, and my phone isn't working

My computer is completely frozen or working very slowly

Teams not Opening
Exscribe (8)

For issues and help with Exscribe.

How do I delete an account from the Patient Portal?

How do I reset an Exscribe Patient Portal Account?

How do I send a fax through Exscribe?

How to change your Exscribe password.

How to delete an OMR from an encounter
Exscribe and Allscripts (2)

Issues that occur in both Exscribe and Allscripts.

Scanner is scanning pages in sideways.

Unable to scan in Exscribe and Allscripts
Featured Sidebar (5)

Items that are featured on the sidebar of the home page.

Change Exscribe Password

Joints Logon

OMRs Scanning Blank Pages

Pages Scanning Sideways

Single Page or Sided Scans
Joints PACS (1)

For issues with the Medstrat Browser application.

Joints Logon via Single Sign-on
Office 365 (1)

Office/Microsoft 365

How to report phishing emails and false positives on messages.
Printers (4)

Support for common printer issues.

Printer has stopped printing

Printer not showing up when printing from the internet?

The printer I need isn't listed when printing from Cerner?

Where are my printers in Exscribe or Allscripts?

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