Welcome to the LBJI Help Desk

In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use in combination with your email address to track progress and send updates. Before submitting a ticket, please review the items below.

NOTE: Please do not put support tickets in for toner requests. Contact the office supplies manager for your building for toner requests.

Check the Featured Questions to the right, and the Featured Knowledgebase topics below before submitting a ticket! You may be able to resolve your issue without even contacting support.
Try restarting your device(s)
Select the correct Help Topic
Take a screenshot: To take a screenshot hold down Windows Key + Shift + S. After doing so your screen will darken and you can use your mouse to draw a clip of your screen. Draw the box around your issue and let go of your mouse button. You can now paste (Ctrl +V) your screenshot into your support ticket.

Featured Knowledge Base Articles

Allscripts

Patient claims they're not receiving text alerts for appointments.

Have the patient follow the steps below to reset their alert subscription. Attached is also a picture example of the process.1.Text the following to ...

How do I restore appointment reminders for a patient that has opted out of them?

Have the patient text LAKESHORE to 622622 to restore notifications on their number.

Computer Problems

My computer is completely frozen or working very slowly

Symptoms:Your computer is completely frozen and you can't do anything, or your computer is moving very slowly.Causes:There are actually many reasons ...

I have no Internet, no Exscribe, no Allscripts, and my phone isn't working

Symptoms:If you have no Internet and your Exscribe and Allscripts apps aren't working or are saying they can't connect chances are your phone is the ...

Teams not Opening

Microsoft Teams is supposed to automatically start the initial setup of your account whenever you login to a PC you have not logged into before. This ...

Exscribe

Scanner is scanning in one page at a time and/or no double sided scanning.

Symptom:When scanning documents into Exscribe the scanner only pulls one page at a time and/or does not scan both sides of a document.Cause:This will ...

OMR Scanning in blank pages.

Symptom:When scanning OMRs into Exscribe the blank back sides of pages are coming in causing the OMR to fail.Cause:This is a driver issue with our ...

How to change your Exscribe password.

It's a good practice to change your Exscribe password whenever you change your PC password. To change your Exscribe password please follow the steps ...

How do I send a fax through Exscribe?

1. Click the fax icon at the top of the document or document selection list.2. Click the + icon in the Send Fax window.3. Select the recipient type ...

How do I delete an account from the Patient Portal?

If you're unable to get a patient portal invite to go out to a patient, then the patient's portal account likely has incorrect contact information ...

Exscribe and Allscripts

Scanner is scanning pages in sideways.

Symptom:When scanning documents into Exscribe and/or Allscripts they are coming in rotated sideways.Cause:This can happen to anyone when they first ...

Unable to scan in Exscribe and Allscripts

Symptom:When you attempt to scan in Exscribe or Allscripts nothing happens. Maybe you see a little scan progress box, but nothing else.Cause:1. ...

Joints PACS

Joints Logon via Single Sign-on

When you go to the Joints site click the drop down arrow to the right side of the login button, and select “With Microsoft Azure AD” as your ...

Office 365

How to report phishing emails and false positives on messages.

We utilize Coro to enhance our phishing protection beyond what is included with Microsoft. Coro has added a tool that is in both the Outlook desktop ...

Printers

Where are my printers in Exscribe or Allscripts?

Symptom:You don't see the printer you need in Exscribe or Allscripts.Fix:Often times the printer you want is listed, but you need to slide the ...

The printer I need isn't listed when printing from Cerner?

Symptoms:When printing from Cerner only a few printers show up in the list. The printer you need isn't showing up on Cerner, but you can print from ...

Printer not showing up when printing from the internet?

Symptoms:When attempting to print information from websites you don't see your printers. When you print from Exscribe, Allscripts or the hospital ...

Printer has stopped printing

Symptoms:A printer has stopped printing anything for anyone that sends jobs to it.Cause:There can be many things that can cause this, network issues, ...

Welcome to the LBJI Help Desk

Featured Knowledge Base Articles

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