Frequently Asked Question
Single Page or Sided Scans
Last Updated 3 years ago
Symptom:
When scanning documents into Exscribe the scanner only pulls one page at a time and/or does not scan both sides of a document.
Cause:
This will happen to anyone when they first login to a new computer, but once you make the change below it should pull in all pages and scan both sides.
Resolution:
Note: If you are also having issues with scans coming in rotated sideways please follow this FAQ link to correct both issues at the same time. https://lbjisupport.inetmsi.net/kb/faq.php?id=23
1. Click the Document Manager Icon on the left side of Exscribe to go to the Document Manager screen.
![image](/file.php?key=nkoooxsl3wivpt6al7il6jnsainyiq-a&expires=1722124800&signature=97c1f675ca8cb103d9cd3d264b987da686961d13&disposition=inline&id=123)
2. Right click on Scanners and select Acquire from RemoteScan.
![image](/file.php?key=mx20stqokxb_fmst19eujaafv-4x-tsc&expires=1722124800&signature=cfa157339e2787c730fe88a0bf0b7b556653f9b1&disposition=inline&id=124)
3 On the bottom left side ensure that Use Document Feeder and Duplex Scan are both checked, then click Close.
![image](/file.php?key=-1c4fpbdfyi2hyakdq3tfihgtccrdwp0&expires=1722124800&signature=09312686caac1439db6248e151fef9ad181c9c04&disposition=inline&id=132)
Your scanner should now pull in all pages and scan both sides.
When scanning documents into Exscribe the scanner only pulls one page at a time and/or does not scan both sides of a document.
Cause:
This will happen to anyone when they first login to a new computer, but once you make the change below it should pull in all pages and scan both sides.
Resolution:
Note: If you are also having issues with scans coming in rotated sideways please follow this FAQ link to correct both issues at the same time. https://lbjisupport.inetmsi.net/kb/faq.php?id=23
1. Click the Document Manager Icon on the left side of Exscribe to go to the Document Manager screen.
2. Right click on Scanners and select Acquire from RemoteScan.
3 On the bottom left side ensure that Use Document Feeder and Duplex Scan are both checked, then click Close.
Your scanner should now pull in all pages and scan both sides.